Why do I see Incomplete Payments in Stripe?

Have you ever wondered why payments in your Stripe account are marked as "Incomplete"? Don't worry, this is a normal part of the payment process with Stripe.

When do incomplete payments occur?

Incomplete payments occur when customers start the purchase process but do not complete it. Stripe or Tentary creates a so-called Payment Intent as soon as a customer opens the checkout page. If the customer does not complete the purchase, this payment remains marked as "incomplete".

Does this indicate a problem in the payment processing?

No, this is not an indication of a problem.

It is simply a way Stripe manages the payment process and indicates that the customer has left the purchase process before final confirmation.